Job Summary:
The Rollover Specialist (RS) works as a member of a broader team 
responsible for annual IRA rollover flows through educating and 
helping 401(k) participants who are terminating or retiring make 
good 
decisions about what to do with their retirement assets. This 
involves 
educating, guiding, and helping participants understand the variety 
of 
options available to them. The RS works to understand the unique 
needs 
of our participants, educates them on the different options 
available 
to them, and offers solutions that are aligned with the 
participant’s 
unique retirement goals. The RS also needs to display expertise in 
the 
various investment options and the education-based methodologies 
that 
are essential to facilitating an IRA rollover into the product that 
best meets the participant’s unique needs. 

Individual Responsibilities:
•	Member of inbound/outbound phone-based team focused on 
educating and helping 401(k) participants make good decisions about 
what to do with their retirement assets when leaving their employers
•	Education involves discussing the differences, nuances and 
advantages of the variety of distribution options and available 
products to help participants determine which options may be best 
meet 
their needs based on an assessment of their unique situation
•	Offer solutions that are aligned with the participant’s 
goals.
•	Ability to quickly analyze and assess the unique needs of 
participants, present options and take action accordingly to help 
participants with their retirement decisions
•	Assist advisors from partner firms navigate through the 
distribution process; refer potential leads to plan advisors, as 
needed, per predetermined commitments to key business partners
•	Leverage investment tools and methodologies
•	Expected to achieve monthly activity and productivity 
targets
•	Adhere to the highest levels of integrity and professional 
conduct
•	Participate in training and coaching development programs 
designed to enhance skills 
•	Share successful education and process improvement ideas in 
a 
team environment


Job Requirements:
•	Bachelor’s degree preferred
•	Life Insurance License
•	5-20 years of Financial Services experience, preferably in 
phone and/or sales type roles.
•	Passion for helping people on a one on one basis
•	Strong listening and customer service skills
•	Strong analytical and problem-solving skills
•	Excellent communication, presentation and negotiation skills
•	Strong understanding of policies and procedures
•	Ability to work independently as well as in a team 
environment 
to meet stated goals and targets