ESSENTIAL DUTIES AND RESPONSIBILITIES

Documents and processes departmental work, including but not limited to; verifying for 
accuracy and completeness, performing research, scanning and filing documents and other 
materials, retrieving and releasing documents and records.

Performs specialized data entry to prepare a variety of standard materials, documents and 
reports; updates computer records and databases; completes and processes standard forms 
related to areas of responsibility.

Responsible for the administration of a multi-layered network infrastructure; maintains 
redundant network communications to multiple branch offices, the Co-Location, RFCU’s 
offsite disaster recovery data center, the dual/load balanced internet circuits. 
Administers the network load balancer, BlueCoat proxy and numerous network appliances. 
Administers enterprise wireless network appliances, to include LTE Cradlepoints for ITMs 
and offsite locations, along with management of WI-FI access points.

Administers multi-layered security controls to include multiple enterprise firewalls and 
internet proxy solution to protect RFCU’s network; troubleshoots internet related 
communication issues; evaluates geo-location and firewall protocols to mitigate potential 
security concerns. Ensure the network infrastructure are protected from potential malware 
and viruses, identifying and making recommendation of areas where security can be 
improved, keeping up to date on ever-changing cyber-threats

Performs network systems diagnostics, testing and administration tasks on firewalls, 
routers and switches; troubleshoots, diagnoses and resolves or coordinates the resolution 
of user problems and complaints with equipment and service providers; establishes and 
reviews preventative maintenance schedules.

Installs, customizes, configures, tests, optimizes and maintains network and firewall 
servers and device hardware and software; monitors performance of assigned firewalls, 
servers, routers and switches; provides onsite support.

Analyzes, troubleshoots and resolves network problems and applications access issues; 
reinstalls and configures software; reboots servers; retrieves and recovers user data 
files, folders and directories; works with users to assist them in uses of network 
applications.

Participates in technical network and telecommunications infrastructure planning to ensure 
appropriate automated system connections to all credit union branches and facilities and 
third-party data interfaces, including Intuit, Federal Reserve, MeridianLink, Interpro, 
STAR and Total Systems, in order to meet credit union needs and requirements.

Makes programming changes on a large, complex network communications switch system to add, 
move and/or modify network users, equipment, lines and automated services; maintains 
system databases on physical locations, descriptions, access privileges and routing 
protocols for network users and services.

Performs day-to-day administration, maintenance, modification, troubleshooting, repair and 
support of network, firewall and VoIP communications systems and equipment including 
Cradlepoints, switches, routers, network analyzer, TCP/IP protocols and other complex, 
state-of-the-art network communications systems and services.

Troubleshoots, identifies and isolates causes of systems and equipment problems and 
failures and determines timely solutions; works with users and other infrastructure staff 
to correct problems and document solutions.

Researches, evaluates and orders hardware and software based on specifications; works 
directly with vendors to test and purchase new hardware and software; develops policies 
and procedures and participates in installing, configuring and running software and 
hardware; develops and manages annual budget for network systems.

Maintains up-to-date technical knowledge by attending educational workshops, reviewing 
professional publications, establishing personal networks and participating in 
professional associations.



EDUCATION / EXPERIENCE

A bachelor’s degree in Information Systems, Information Technology, Computer Science or a 
closely related field

Five years of responsible experience in the installation, configuration, troubleshooting, 
repair, maintenance, upgrade and performance monitoring of network and firewall 
infrastructures



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by 
employees to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the 
essential functions.

Intermittent standing, sitting and walking.

Using hands repetitively to handle, feel or operate computers and other standard office 
equipment.

Reaching with hands and arms.

Intermittent lifting and carrying between 5 and 25 pounds.

Full-time
Benefits - Full
Relocation Assistance Available - No