Employment Opportunity

Job Description:

Customer Service Reliability Embedded Engineer
Job Summary: The Reliability Embedded Engineer plays a critical role in ensuring customer
satisfaction by managing and
coordinating the daily, weekly and monthly activities to maintain, operate and support the
Company systems and equipment in
dedicated customer plants. This position involves close collaboration with cross-
functional teams, client maintenance and
operation teams. This position will be 80% Hands on the equipment/system and 20%
Supervising and Coordinating with other
Company staff and customer. He/She will be assigned to a specific customer’s plant or to a
group of plants.


Duties and Responsibilities:

• Ensure equipment reliability and uptime through scheduled inspections, preventive tasks,
and condition-based (on-
failure) maintenance.

• Diagnose faults and perform corrective maintenance and troubleshooting to quickly
restore performance.
• Execute preventive maintenance per approved plans and document results.
• Report activities, findings, and system performance to both the Customer
• Build a strong Customer relationship based on trust, daily commitment, technical
results, and equipment
reliability.

• Serve—together with the direct manager—as the interface across corporate teams to
coordinate problem solving, on-
site/remote operations, spare-parts supply, and quotations.

• Participate in regular meetings with customer stakeholders.
• Escalate and report anomalies to our company and proactively propose solutions and corrective
actions.
• Deliver on-the-job training to customer personnel and maintain training records.
• With the direct manager and Area Manager, identify and promote improvements, system
modifications, and
extensions.
• Support on-site spare-parts inventory, set reorder points, and request purchases as
needed.
• In coordination with the direct manager, organize, manage, and keep any customer-
required safety/security
documentation current.
• Organize and maintain the maintenance area, tools, and equipment provided by 
the Customer.

Qualifications:
• A Bachelor's degree in engineering, operations management, or a related field is
preferred. Alternatively, equivalent
maintenance management experience in the material handling and industrial machine design
and manufacturing
industries will also be considered.
• 2+ years of experience in the material handling, packaging equipment, robotics, and
palletizing industry is essential in
customer service, project management, and asset management. Familiarity with industrial
equipment design,
manufacturing, and maintenance processes is highly preferred.
• Strong technical background with understanding and/or hands-on experience on all
technical aspects
automation system (PLC, PC, LGV, EM).
• CMRT, Certifications highly preferred.
• Knowledge of SAP ERP system, CRM (Salesforce).
• Knowledge of Microsoft Office 365 and power platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication and collaboration abilities. Be a change agent.
• Passion for customer service and a customer-centric mindset.

This job description may be changed to include new responsibilities and tasks or change
existing ones as Company deems
necessary.